FAQ
How do I place an order?
Placing an order with An’D Tea and Lemonade is simple and convenient. Just follow the steps below:
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Choose Your Flavors Browse our menu of handcrafted teas and lemonades, including classic, fruity, floral, and sugar‑free options.
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Submit Your Order Request You can place an order by contacting us directly through:
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Phone or text
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Email
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Social media message
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Event or catering inquiry form (if applicable)
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Provide Order Details When reaching out, please include:
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Your name
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Desired flavors
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Quantity
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Pickup or event date
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Any special notes
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Receive Confirmation We will confirm your order, provide pricing, and share pickup or delivery details.
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Pick Up & Enjoy Your handcrafted beverages will be prepared fresh and ready for your scheduled time.
Payment and Shipping
An’D Tea and Lemonade accepts the following forms of payment:
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Cash
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Debit and credit cards
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Mobile payments (Cash App, Apple Pay, etc.)
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Online invoices for catering or bulk orders
All payments must be made in full at the time of purchase. For catering, bulk orders, or special events, deposits and final payments are non‑refundable.
Shipping & Pickup
Because our beverages are made fresh and perishable, we do not offer shipping at this time.
All orders must be picked up at the designated location and scheduled time provided during order confirmation. Please arrive on time to ensure your beverages remain fresh and at their best quality.
If you need to adjust your pickup time, contact us as soon as possible so we can accommodate when available.
Secure Ordering & Payment Options
At An’D Tea and Lemonade, your safety and peace of mind matter. We use secure, reliable methods to ensure your order and payment information is always protected.
Secure Ordering
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Orders can be placed through phone, email, or direct message on our official social platforms.
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All customer information shared during the ordering process is kept confidential and used only to complete your order.
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We confirm every order directly with you to ensure accuracy and security.
Payment Options
We offer several safe and convenient payment methods, including:
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Cash
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Debit and credit cards
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Mobile payment services (Cash App, Apple Pay, etc.)
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Online invoices for catering or bulk orders
All payments are processed through trusted, secure platforms to protect your financial information.
Payment Security
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We never store your card details or sensitive financial information.
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Digital payments are encrypted through the payment provider’s secure system.
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Deposits and full payments for events or bulk orders are required to confirm your booking and are non‑refundable.
Returns & Refunds
At An’D Tea and Lemonade, every beverage is handcrafted fresh to ensure the highest quality and flavor. Because our products are perishable and made to order, all sales are final.
No Returns
We do not accept returns on any beverages or related products once they have been purchased or picked up.
No Refunds
We do not offer refunds for:
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Change of mind
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Dissatisfaction with flavor
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Incorrect or accidental orders
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Failure to pick up an order
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Event or catering cancellations
Quality Concerns
If you believe there is an issue with your beverage at the time of purchase, please notify us immediately so we can address it on the spot. Once the product leaves our possession, we cannot remake, replace, or refund it.
Event & Bulk Orders
All deposits and payments for catering, bulk orders, or special events are non‑refundable and non‑transferable.
We appreciate your understanding and support as we continue serving fresh, flavorful beverages to our community.